SMS Privacy Policy
Effective Date: May 11, 2026
At Palmer Rey, protecting your privacy is our priority. This SMS Privacy Policy explains how we collect, use, and safeguard your information when you opt in to receive SMS/text messages from Palmer Rey.
By opting in, you agree to receive SMS messages from Palmer Rey for notifications, updates, appointment confirmations, appointment reminders, scheduling updates, and other client-service communications.
1. Information We Collect
When you opt in to receive SMS messages from Palmer Rey, we may collect:
Your mobile phone number;
Your name and contact information;
SMS message content and responses;
Message interaction data, such as delivery status and response keywords;
Consent records, including the date, time, and method of opt-in or opt-out;
Appointment, scheduling, and client-service related information.
2. How We Use Your Information
We use SMS information to:
Send appointment confirmations and reminders;
Send scheduling updates;
Send notifications and client-service updates;
Respond to your inquiries;
Maintain records of your SMS consent and opt-out preferences;
Improve our communication with clients and prospective clients.
We do not use SMS messaging to send unrelated marketing messages unless you have separately consented to receive them.
3. Consent to Receive SMS Messages
By providing your mobile phone number and consenting to receive SMS messages, you consent to receive text messages from Palmer Rey.
Your consent applies only to Palmer Rey. We do not share your SMS consent with third parties or affiliates for their own marketing or promotional purposes.
Message frequency varies but will not exceed 4 messages per day unless there is a notification event. Message and data rates may apply.
4. Opt-Out and HELP Instructions
You may opt out of receiving SMS messages at any time by replying STOP to any text message from Palmer Rey.
After you opt out, we may send one final message confirming that you have been unsubscribed. After that, you will no longer receive SMS messages from us unless you opt in again.
Text “HELP” for assistance or contact us at office@palmerrey.com or call 248-522-9500.
5. Data Sharing and Disclosure
Palmer Rey does not sell, rent, or share your SMS opt-in information, mobile phone number, text message consent, or SMS communication data with third parties or affiliates for marketing or promotional purposes.
We may share SMS-related information with service providers who help us deliver text messages, manage communications, or provide related business services. These providers may use the information only as necessary to provide services to Palmer Rey.
6. Security of Your Information
We take reasonable steps to protect the information we collect through SMS communications. However, no electronic transmission or storage system is completely secure. Please avoid sending sensitive personal, financial, or confidential information by text message unless specifically instructed by us.
7. Recordkeeping and Proof of Consent
We may retain SMS opt-in and opt-out records, including dates, times, and consent methods, as needed for business, legal, regulatory, or compliance purposes.
8. Changes to This Policy
We may update this SMS Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Continued use of our SMS messaging program after updates are posted means you accept the updated policy.
9. Contact Us
For additional information about Palmer Rey’s SMS program, please review our SMS Terms and Conditions.
If you have questions about this SMS Privacy Policy or wish to update your SMS preferences, you may contact Palmer Rey at:
Palmer Rey
29566 Northwestern Hwy., Suite 200
Southfield, MI 48034
Phone: (248) 522-9500, Email: office@palmerrey.com