SMS Privacy Policy
Last Updated: May 7, 2026
Palmer Rey respects your privacy. This SMS Privacy Policy explains how we collect, use, and protect information related to text message communications with our clients, prospective clients, and other individuals who choose to communicate with us by SMS or MMS.
Information We Collect
When you communicate with Palmer Rey by text message, we may collect:
Your mobile phone number;
Your name and contact information;
The content of your text messages;
Appointment, scheduling, and client-service related information;
Communication preferences, including opt-in and opt-out status.
How We Use SMS Information
We use SMS/MMS messaging to communicate with you about matters such as:
Appointment confirmations;
Appointment reminders;
Scheduling updates;
Responses to your inquiries;
Client-service communications;
Other communications related to services you requested from us.
We do not use SMS messaging to send unrelated marketing messages unless you have separately consented to receive them.
Consent to Receive Text Messages
By providing your mobile phone number to Palmer Rey and agreeing to receive text messages, you consent to receive SMS/MMS messages from us. Message frequency may vary depending on your interactions with us.
Message and data rates may apply depending on your mobile carrier and plan.
Opt-Out Instructions
You may opt out of receiving text messages from Palmer Rey at any time by replying STOP to any text message you receive from us.
After you opt out, we may send a final confirmation message to confirm that you have been unsubscribed. After that, you will no longer receive SMS messages from us unless you opt in again.
Help Instructions
For help, reply HELP to any text message from us, or contact us through the contact information provided on our website.
Sharing of SMS Information
Palmer Rey does not sell, rent, or share your SMS opt-in information, mobile phone number, or text message consent with third parties for their marketing or promotional purposes.
We may share SMS-related information with service providers who help us deliver text messages, manage communications, or provide related business services. These providers are only permitted to use the information as necessary to provide services to Palmer Rey.
Data Security
We take reasonable steps to protect the information we collect through SMS communications. However, no method of electronic transmission or storage is completely secure, and SMS messages may not be fully secure. Please avoid sending sensitive personal, financial, or confidential information by text message unless specifically instructed by us.
Record Retention
We may retain SMS communications and related records as needed for business, legal, regulatory, or client-service purposes.
Changes to This Policy
We may update this SMS Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have questions about this SMS Privacy Policy or our text messaging practices, please contact Palmer Rey through the contact information listed on our website.